F.A.Q

Is it safe to order online?

You can be rest assured that shopping with Easy Curls is safe. We use the latest up to date security systems and encryption software to ensure your personal details such as name, address, and payment details are kept safe and secure.

Can I make changes to my order?

Unfortunately, once you have placed your order it is not possible to change any details, our warehouse team will have received the order, and will have already started processing your order. 

What should I do if I receive an incorrect or faulty item?

We are sorry to hear that you have received an incorrect or faulty item. Please send us a message at contact@easycurls.store with your order number, the name/product code of the item you were supposed to receive and any further details. We will try to be in touch with you within 4 business days to resolve your issue. 

Can I exchange an item?

Unfortunately, we are currently unable to process exchanges. Please see our returns policy for further information.

What if I have not received my order?

If an item from your order is yet to arrive don’t worry. due to the COVID-19 pandemic it could be experiencing delays. Feel free to contact us  at contact@easycurls.store

How can i pay for my order? 

To Ensure maximum security for all of our customers, we are currently using PayPal, with more options on the way.

What countries do you deliver to?

Due to the COVID-19 pandemic we currently only ship domestically to the United States, France, and the United Kingdom

How long does delivery take?

If you use Express Shipping, your order could arrive within 7-9 days. You may experience a longer delivery time due to the COVID-19 pandemic.

What is your return policy? 

  • All items must be returned within 7 days of receiving the package
  • All items must be undamaged
  • All items must have original tags attached and in the original box

What should i do if i receive a faulty/broken item?

Were sorry If you have received a faulty/broken item, if that is the case then please contact us at contact@easycurls.store and we will try to sort out your issue as soon as possible. 

Additional Info

Depending on your reason and case, you may or may not be eligible to return your item, or get a refund. 

Unfortunately we do not offer free returns right now, any return costs will be at your own expense

Due to every case being unique, if your item is broken/faulty and you want a return, please contact us at contact@easycurls.store and we will try to resolve your issue as soon as possible.